The #1 thing You must do when Starting at a New Company as a PM

If you're starting a new role or at a new company as a PM, this is the #1 thing you must do within the 1st week...

Go spend the afternoon with your CX team.

👉🏻 listen to support calls.

👉🏻 read (grok) the chat logs.

👉🏻 scan the support inbox. (look for patterns)

👉🏻 pull the analytics on the most visited pages in your knowledge base.

Go empathize with your users.

That's it.

That's the post.

Now, go ship something valuable.

Cheers.